PRIVACY POLICY

PRIVACY POLICY – QST SYSTEMS PTY LTD T/A CABMASTER SOFTWARE

At QST Systems Pty Ltd (Australian Business Number:75 118 491 384) (defined here as ‘We’, ‘Us’ or ‘Our’), We recognise the importance of your privacy and understand the concerns surrounding security of personal information.

This Privacy Policy sets out how We collect, use and disclose “personal information” and other “non-personal information” We have gathered about you, and which applies in respect of all related services and products made available by us, which may include custom design software (such as CabMaster, ShapeMaster, and so on), associated support services, and additional miscellaneous services and products, (collectively, the “Services”, as well as any other features relating to the Services, including, our website: https://cabmastersoftware.com.au/ (the “Website”)).

By using our Services, you acknowledge and consent to the terms of this Privacy Policy.

This policy will let you know:

What information (often referred to as ‘data’) is collected from you;
How your information is used;
With whom your information may be shared with;
How you can access, update, or delete your information.

We will comply with all relevant and applicable legislative requirements, and, in the event of any inconsistency, the legislative requirements will prevail over the provisions of this document.

User Age Limits

Our Service are not aimed at children under 13 years of age. If you believe that We have inadvertently collected information from a person under the age of 13, please contact Us at the email address below and the information will be permanently deleted.

What data do we collect?

We collect data in three ways.

Data collected automatically;
Data you provide us; and
Data collected by our partners.

The basis for collecting this data is “legitimate interest” under GDPR (General Data Protection Regulation). Any data collected is done solely for internal uses that are reasonably and directly related to your relationship with Us, in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable legislation.

Data collected automatically

Certain data is collected automatically. This includes:

Data about your usage (and progress) within Our Services;
Data about your device, such as device name and operating system, browser type and language;
Data about your use of the Service, such as progress data and your interactions with content inside the Service; and
Your IP addresses, and device identifiers (such as your device ID, advertising ID, MAC address, IMEI).

Please note, there are ways to prevent this, which are outlined at ‘Third Party Service Providers’ below.

Data you provide us

We collect and store information when you provide it to Us, specifically, where you contact us for a particular purpose and provide us with your contact details, such as your full name, email, and mobile number. For the avoidance of doubt, if you engage Us to perform Our Services, you acknowledge and consent to the collection, processing and storage of your personal information.

Data we collect from our third-party partners

To operate and manage Our Services We use third party service providers from time to time. These providers fall into categories such as remote IT support tools, cloud accounting and billing platforms, and business management/CRM platforms. The type of information We might collect from them includes:

Personal Information relating to you (including, your full name, date of birth, mobile number and residential address (if and where applicable));
Data we receive relating to your business affairs;
Demographic data (to determine the coarse location of your IP address); and
Data from platforms that the Service operates on.

What is Personal Information and Non- Personal Information?

Personal Information is information that identifies you as an individual (“Personal Information”). This is only collected by Us if you submit it to Us directly. Non-personal information is information that does not identify, distinguish or trace you (or your device) (“Non-Personal Information”).

What is Sensitive Information?

Sensitive information includes information about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional body, criminal records or health information. We will not attempt to obtain nor record any sensitive information about you.

How do we use the data we collect?

We collect your Personal Information in order to supply Our Services to you. We may also collect your Personal Information for related secondary purposes, including for example: to manage your account settings, to help safeguard against unauthorized use, to keep you informed about the services you use, to respond to your support inquiries, to share updates or relevant offers, to invite feedback, and to notify you of changes to our policies.

No matter how We come to collect your data, We will always treat it in accordance with this Privacy Policy, and any applicable legislation.

User Feedback

If you contact Us with a comment or query, We keep a copy of any personal information you provide. This is so that We can respond to your comments and questions as a part of Our commitment to providing you with user support. If you contact Us directly for any reason, We also keep a copy of that correspondence.

Third Party Service Providers

Apart from Us, your data may be accessible by Our third-party providers in the following circumstances. Our Service includes integrated services from third-party providers such as functionalities through application programming interfaces (APIs) and Software Development Kits (SDKs). These third-party providers may access your data and provide us with your data.

While we try to strive to work with reputable companies with good privacy practices, this Policy does not apply to third-party services offered by other companies or individuals, including products or sites that may be displayed or linked to you through our services. These third-party providers manage data and engage in data security practices in accordance with their own privacy policies. We encourage you to review their privacy policies before interacting with our Service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. These may include essential cookies required for the Website to function, and analytics cookies that help us understand how the Website is used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Access, Deletion and Correction of Your Personal Information

Regardless of how We come in contact with your data, you have the right to request access to any personal information We hold about you. You may request access to the information We hold about you by contacting Us via email at [email protected]. If at any time You believe that personal information about You is incorrect, incomplete or inaccurate, You may request that We amend such information. If We refuse your request, We will provide you a written notice which will outlines the reasons for such refusal and the complaint mechanisms available to you. We will respond to any such request within a reasonable period, and in any event no later than 30 days.

You may also request that We delete any personal information We hold about You by contacting Us via email at [email protected].

Data Subject Requests

In the event that you send a data subject request to Us, or one of Our third-party partners informs Us that you have contacted them directly about your personal data they collected while you were using our service, We will respond to that request in accordance with any applicable legislation.

If you wish to know what data We hold about you, if any, please make out your request to Us in writing at the address listed below. Please be aware that in order to protect the information in Our database, We will require identification from you before releasing any information.

Disclosure and Security of Your Information

We will not sell, trade, rent or disclose any of the personal information you provide to us for any reason, without your prior consent. Otherwise, your Personal Information will only be disclosed where required or allowable by law.

Your Personal Information is stored offsite in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure, including through the use of encryption, restricted access controls, and secure hosting arrangements with Our third-party service providers.

In the event of a data breach involving your Personal Information that is likely to result in serious harm, We will notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

International Transfers of Your Information

We may transfer your Personal Information to third parties in different jurisdictions. We will only transfer your personal information to these jurisdictions where:

You have provided your consent; or
It is necessary to complete a transaction in Our Services; and
We believe that the recipient of such information is subject to a law, or a binding scheme, that has the effect of protecting your information in a way that, overall, is at least substantially similar to the way in which the Australian Privacy Principles (APPs) protect information; and there are mechanisms you can access to take action to enforce that protection of the law or binding scheme; or
Otherwise allowed by any applicable legislation.

US State Privacy Laws

If you are a resident of the United States, you may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and similar laws in other states. These rights may include the right to know what personal information We hold about you, the right to request deletion of that information, and the right to opt out of the sale or sharing of your personal information. We do not sell your Personal Information for monetary consideration. To exercise any of these rights, please contact Us using the details set out below.

Policy Updates

We reserve the right to amend this Policy from time to time, in our sole discretion. Any changes to this policy will be notified to you, in writing. The most current version of our Privacy Policy can be found at https://cabmastersoftware.com.au/privacy-policy/. We will always keep this up to date so that you know what information we will collect from you, how we may use it, and when we may disclose it.

Complaints

You can lodge a complaint with us about any breach of our Privacy Policy at the addresses below.

Privacy Policy Contact Information

If you have any questions about our Privacy Policy, please contact us at: [email protected].

Office of the Australian Information Commissioner

Phone: 1300 363 992 (local call cost but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English, or English is your second language, and you need assistance ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: [email protected]